At Zicsol, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our platform, tools, and services as a client, partner, or user.
By using Zicsol’s services, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Zicsol is a digital technology partner offering services including:
- WhatsApp Business API solutions
- Chatbot and CRM integrations
- Website design and development
- Marketing automation and lead generation tools
We serve clients across various industries and ensure all data is handled with the highest standards of privacy and security.
2. Information We Collect
We collect data in two ways:
a. Information You Provide
- Your name, email address, phone number, and company details
- Project requirements, preferences, and goals
- Billing and payment details (only processed securely through third-party providers)
b. Automatically Collected Data
- IP address, device info, and browser type
- Platform usage logs and interaction history
- Cookies and web analytics (used to enhance site performance)
We do not collect or store personal messages, WhatsApp chat content, or any third-party customer communication unless explicitly authorized for integration/testing.
3. How We Use Your Information
We use your information to:
- Provide, manage, and improve our services
- Communicate updates, project status, and support
- Customize your experience on our tools/platforms
- Fulfill legal, accounting, or regulatory obligations
4. Third-Party Tools & Partners
Zicsol uses third-party tools such as:
- WhatsApp API providers (e.g., Twilio, 360Dialog)
- Hosting and payment processing services
- Analytics and marketing tools
We only share necessary data with trusted third-party providers under strict confidentiality agreements.
5. Data Protection & Security
We take data security seriously:
- All systems use secure HTTPS encryption
- Internal access is role-based and monitored
- Data backups and firewalls are in place
Zicsol does not sell or rent any client data. We follow GDPR, PECR, and local data protection laws.
6. Cookies Policy
We use cookies to:
- Improve website functionality
- Track usage analytics via Google Analytics or similar tools
- Enable user session persistence on our dashboard/tools
You may disable cookies in your browser, though this may limit functionality.
7. Your Rights
You have the right to:
- Access and update your data
- Request deletion of your information
- Withdraw consent at any time
- Request a copy of stored data
To request any of the above, email info@zicsol.com.
8. Retention Period
We retain your data:
- For the duration of your service agreement with Zicsol
- As required by legal, tax, or regulatory obligations
- Or until you request deletion
9. Changes to This Policy
Zicsol may update this Privacy Policy to reflect changes in services, laws, or technology. We will notify you via email or website updates.
10. Contact Us
If you have any questions or concerns regarding your data, contact: